Last updated: 28 September 2026
Who we are
Fanatic Pest Control provides pest control services across London. For the purposes of UK data protection law, Fanatic Pest Control is responsible for the personal information described in this policy.
Information we may collect
When you contact us or book a service, we may collect your name, telephone number, email address, service address, postcode and the information you give us about the pest problem. We may also keep appointment notes, treatment records, photographs that are relevant to the work, quotations, invoices and payment status. We do not ask for information that is not reasonably needed for the enquiry or service.
How we use your information
- To respond to your enquiry and recommend an appropriate next step.
- To arrange, confirm and carry out an inspection or treatment.
- To provide preparation, safety and aftercare information.
- To maintain service, accounting and legal records.
- To handle questions, complaints or follow-up visits.
- To protect our customers, technicians, business and website from misuse or fraud.
Our lawful reasons
We normally use information because it is necessary to take steps at your request or to provide an agreed service, because we must keep certain financial or safety records, or because we have a legitimate business reason that does not override your rights. Where consent is required, you may withdraw it at any time.
Sharing information
We do not sell personal information. We may share only what is necessary with technicians, payment or accounting providers, website and hosting providers, professional advisers, insurers or public authorities where the law requires it. Providers acting for us must handle the information securely and only for the agreed purpose.
How long we keep it
We keep enquiry and service information only for as long as it is reasonably needed for customer support, warranties, safety, accounting, insurance and legal obligations. When it is no longer needed, it is deleted or securely anonymised.
Cookies and website storage
The website may use essential storage needed for security, basic functionality and remembering your cookie choice. Optional analytics or marketing cookies will not be used unless you choose “Accept optional”. You can choose “Essential only” and still use the website. Use the “Cookie settings” link in the footer to change your choice.
Your rights
Depending on the circumstances, you may ask for access to your personal information, correction of inaccurate information, deletion, restriction, objection or a portable copy. You may also complain to the UK Information Commissioner’s Office. We may need to confirm your identity before completing a request.
Contact us
For a privacy question or request, call 020 4579 9459. Please explain that your enquiry concerns personal information so it can be handled appropriately.