Last updated: 28 September 2026
About these terms
These terms apply when Fanatic Pest Control supplies an inspection, treatment, pest proofing or related service. The booking confirmation, quotation and any written preparation instructions form part of the agreement. If a quotation contains a specific term that differs from this page, the quotation takes priority for that service.
Quotations and service scope
Prices are based on the information available when the booking is made. We will explain what is included, whether VAT applies and any known limits before work begins. If the pest, level of activity, property condition or access is materially different from the information supplied, we will explain any change in work or price and ask for agreement before continuing.
Appointments and access
You must provide safe and reasonable access to the areas that need inspection or treatment. Please tell us in advance about parking restrictions, alarms, vulnerable occupants, pets, known hazards or restricted areas. Arrival times may be given as a window because travel and earlier jobs can vary; we will make reasonable efforts to notify you of a significant delay.
Preparation and safety
Some services require rooms to be cleared, food to be stored, bedding to be prepared, pets to be moved or occupants to leave for a stated period. You are responsible for following the written instructions provided. If safe treatment is not possible because preparation or access is incomplete, the visit may need to be rearranged and a reasonable call-out charge may apply.
Treatment results and follow-up
Pest control results depend on the pest, property, surrounding activity and cooperation with preparation, hygiene and proofing advice. We do not promise that every problem can be resolved in a single visit. Where follow-up visits or a service warranty are included, the quotation or treatment record will state the period, conditions and exclusions.
Proofing and property condition
We will take reasonable care while working. Pest proofing may involve drilling, fixing or sealing where agreed. Existing defects, hidden services, fragile finishes, inaccessible voids, drainage faults or activity originating from neighbouring property can limit what the service can achieve. We will point out material issues we identify, but a pest inspection is not a structural or drainage survey unless specifically agreed.
Payment
Payment is due at the time stated in the quotation, invoice or booking confirmation. Please raise any pricing question before work starts. Overdue business invoices may be pursued together with reasonable recovery costs and any interest allowed by law.
Cancellations
Please give as much notice as possible if an appointment must be changed. A reasonable charge may apply where a technician has already travelled, access is unavailable, preparation is incomplete or a short-notice cancellation causes a direct loss. Nothing in these terms removes cancellation or consumer rights that apply by law.
Liability
We are responsible for foreseeable loss caused by our failure to use reasonable care and skill. We are not responsible for loss caused by inaccurate information, failure to follow safety or preparation instructions, untreated areas outside the agreed scope, third parties or circumstances we could not reasonably control. Nothing in these terms excludes liability that cannot legally be excluded.
Questions and complaints
Please contact us promptly so we can review any concern and, where appropriate, inspect the relevant area. Call 020 4579 9459 with the service address, visit date and a clear description of the issue.